unBEARable REMOTE SALES

ONLINE

September 9th – 11:00 am (Moscow time)

The first online event in English with a comprehensive analysis of car distributor and dealer networks digital services in Russia.

WHY NOW

Current formats of digital service in dealer networks do not meet consumer expectations

The vast majority of dealers are not ready to independently transform processes in favor of customer convenience

The quality of work of the dealer networks in the digital service channels becomes a competitive advantage for the car brand

In 40 minutes we will present the results of a full-scale study

35

Auto brand sites

170

Evaluation criteria

450

Hours of expertise

For OEM, NSC,

distributors and importers

staff

responsible for:

Strategic Management

Marketing

Sales

After Sales Service

Evaluated criteria

Speed and completeness of calls, applications and chats answering
Websites, mobile versions and loading speed
Mobile app
Car availability showcases
Models and modifications comparison services
RichContent and configurators
Credit prices and special offers communications

New and used car cross sales
Used car certification programs
Trade-in appraisal and residual value calculator
Credit calculator
Online insurance
Order status tracking
Extended warranty, maintenance packages
Roadside assistance

Maintenance and repair calculators
Parts and accessories
Reputation and customer reviews
Hot line
Communications within Social networks
Main marketing channels effectiveness
…and much more

Experts from automotive high-tech companies disassemble the customer journey map step-by-step for each brand and formulated personalized recommendations.

In just 40 minutes, you will be presented with the results of a full-scale study and you will be offered to organize individual follow up meetings to form a roadmap for digital transformation.

You will gain useful insights into the ideal shopping experience map based on existing customer expectations and modern technology solutions.